Shipping Policy

If a package is returned to J’Organic Solutions due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost, if the customer request for a refund the customer will be charge for the return fee and the original shipping fee even the shipping was free. J’Organic Solutions is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. However if we notice the address is incorrect or incomplete we will notify the customer by email or by phone. Once an order has been submitted, you may contact us via chat or email to cancel or modify your order. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

J’Organic Solutions is not responsible for lost or stolen packages that have been marked  delivered by the carrier, please contact the carrier to file a claim if your package is lost or stolen.  Upon inquiry, J.O.S will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. 

Please allow up to 3 business days for us to process your order. All orders processed after 4pm (EST) will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 4pm (EST) will continue processing on the following business day. 

International Orders 

We mostly offer FedEx International economy. Additional carrier options are available on our website during the checkout process. 

Canadian Customs RegulationsCanadian Customs may require paying applicable duties and taxes on some cases on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. 

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.. If any item is damaged upon arrival, please email us with photos of the damages and necessary information to support your claim and we will be happy to assist you. 

Returns, Exchanges & Refunds 

Once an order has shipped, we do not accept returns or exchanges. All sales are final.Canceling an OrderAlthough we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping. 

Your Receipt 

Of An Electronic Or Other Form Of Order Confirmation Does Not Signify Our Acceptance Of Your Order, Nor Does It Constitute Confirmation Of Our Offer To Sell. JOS Reserves The Right At Any Time After Receipt Of Your Order To Accept Or Decline Your Order For Any Reason. JOS Further Reserves The Right Any Time After Receipt Of Your Order, Without Prior Notice To You, To Supply Less Than The Quantity You Ordered Of Any Item. Your Order Will Be Deemed Accepted By JOS Upon Our Delivery Of Products Or Services That You Have Ordered. We May Require Additional Verifications Or Information Before Accepting Any Order. Notwithstanding The Foregoing, You Agree That, If We Cancel All Or A Portion Of Your Order Or If We Provide You Less Than The Quantity You Ordered, Your Sole And Exclusive Remedy Is Either That: (A) We Will Issue A Credit To Your Credit Card Account Or Payment Account In The Amount Charged For The Cancelled Portion Or The Quantity Not Provided (If Your Credit Card Or Payment Account Has Already Been Charged For The Order), Or (B) We Will Not Charge Your Credit Card Or Payment Account For The Cancelled Portion Of The Order Or The Quantity Not Provided. Do Not Assume That A Cancellation Or Change Of An Order You Have Placed With JOS Has Been Effected Until You Receive A Confirmation From Us. You Will Be Responsible For, And Your Credit Card Or Third-Party Payment Account May Be Charged For, The Payment Of All Fees Associated With Orders Already Processed Or Shipped Before Your Cancellation/Change Request Or A Request To Terminate Your Account Was Received.