CHÉBÉ-CADO HAIR AND BODY BUTTER

SHIPPING POLICY

Thank you for shopping with us. We process and assemble orders in our warehouse daily Monday through Friday. All orders are shipped from our warehouse by 4pm (EST) Monday through Friday.We offer a variety of shipping options from, UPS shipping (2-5 business days transit time) and USPS. Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

Incorrect Shipping Information

Any package returned to J’Organic Solutions due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost, if the customer request for a refund the customer will be charge for the return fee and the original shipping fee even the shipping was free. J’Organic Solutions is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. However if we notice the address is incorrect or incomplete we will notify the customer by email or by phone. Once an order has been submitted, you may contact us via chat or email to cancel or modify your order. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

J’Organic Solutions is not responsible for lost or stolen packages that have been marked delivered by the carrier, please contact the carrier to file a claim if your package is lost or stolen. Upon inquiry, J.O.S will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination.

Order Processing Time

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please allow up to 3 business days for us to process your order. All orders processed after 4pm (EST) will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 4pm (EST) will continue processing on the following business day. .

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Orders

We mostly offer FedEx International economy. Additional carrier options are available on our website during the checkout process. Canadian Customs RegulationsCanadian Customs may require paying applicable duties and taxes on some cases on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. International Customs Regulations The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.. If any item is damaged upon arrival, please email us with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Returns, Exchanges & Refunds

Once an order has shipped, we do not accept returns or exchanges. All sales are final.Canceling an OrderAlthough we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.